Privacy Policy

This Privacy Policy explains how DNA Wellness Club (“DNA”, “we”, “us”) collects, uses, and shares personal information when you visit our website, use the member app, purchase packages, book sessions, or visit our Bangkok branches.

1. Information we collect

Account & membership

• Name, email, phone number, and login credentials
• Membership tier, branch preferences, and package/credit balances
• Booking history, waitlist activity, check-ins, and cancellation records

Payments

• Payment confirmation and transaction metadata from our payment providers. We do not store full card numbers on our servers.

App & device

• Device type, app version, push-notification tokens (if enabled)
• Approximate usage logs needed for booking, QR check-in, and support

Website

• Standard technical data such as IP address, browser type, and pages viewed, used for security and performance.

Health-related notes

• We do not require medical records. If you voluntarily share injury or accessibility notes with staff or instructors so we can accommodate a session, we use that information only for that purpose.

2. How we use information

• Provide memberships, bookings, credits, waitlists, and club entry (including QR codes)
• Operate yoga, pilates, and onsen services across branches
• Process payments and send transactional notices (confirmations, reminders, low-credit alerts)
• Improve the website, app, and club operations
• Prevent fraud, misuse of access, and security incidents
• Comply with legal obligations and respond to lawful requests

3. Legal bases

Where applicable privacy laws require a legal basis, we rely on:

• Performance of a contract (membership, bookings, payments)
• Legitimate interests (security, service improvement, communications about your account)
• Consent (optional marketing or push notifications where required)
• Legal obligation

4. Sharing

We may share personal information with:

• Service providers who host our systems, send messages, or process payments
• Branch staff and coaches as needed to deliver booked sessions
• Professional advisors or authorities when required by law

We do not sell your personal information.

5. Retention

We keep account, booking, and transaction records for as long as your membership is active and for a reasonable period afterward for accounting, dispute resolution, and legal compliance. You may request deletion subject to retention requirements.

6. Security

We use administrative and technical safeguards appropriate to the sensitivity of the data, including access controls for staff systems and time-limited QR codes for entry. No method of transmission or storage is completely secure.

7. Your choices & rights

• Update profile details in the member app or by contacting us
• Disable push notifications in device settings
• Request access, correction, or deletion of personal data where applicable law provides those rights
• Opt out of non-essential marketing emails using the unsubscribe link or by contacting us

To exercise rights, email hello@dnawellnessclub.com. We may need to verify your identity before responding.

8. Children

The Services are not directed to children under 16. If you believe we have collected information from a child, contact us and we will take appropriate steps.

9. International transfers

Your information may be processed in Thailand and in other countries where our providers operate. We take steps intended to protect personal information in accordance with this Policy.

10. Changes

We may update this Privacy Policy periodically. The “Last updated” date at the top will change when we do. Continued use of the Services after an update means you acknowledge the revised Policy.

11. Contact

Privacy questions: hello@dnawellnessclub.com · Terms of Service